Privacy Notice

Last updated: 7/1/2026

1. Who we are

This service is operated by Emmanuel Kuuku VIganie-Valentine ("we", "us", "our"), trading as SurveyorAI Africa. We act as the data controller for the personal data described in this notice.

2. Categories of personal data we collect

• Account data: name, email address, hashed password, authentication identifiers.
• Profile and project data: organization name, project files, coordinate datasets, calculation history you create in the app.
• Support data: messages and attachments you send to support.
• Usage and device data: log records, IP address, browser/device identifiers, pages visited, feature usage telemetry.
• Billing identifiers: subscription tier and customer identifiers returned by our payment processor (Paddle). We do not store full payment card details.

3. Purposes and legal bases

• Provide the service (account creation, calculations, storage) — performance of contract.
• Security, fraud and abuse prevention — legitimate interests.
• Product improvement and analytics — legitimate interests.
• Customer support — performance of contract / legitimate interests.
• Legal and tax compliance — legal obligation.
• Marketing communications — consent, which you can withdraw at any time.

4. How we share data

We share personal data only with:

• Service providers / subprocessors: hosting, database, analytics and support tooling providers acting on our instructions.
• Merchant of Record (Paddle): Paddle.com Market Limited acts as the reseller and Merchant of Record for all orders, and processes payments, subscription management, tax compliance and invoicing on our behalf.
• Professional advisers: legal, accounting and audit providers, under confidentiality.
• Authorities: where required by law or to protect our rights.

5. International transfers

Where personal data is transferred outside your country of residence, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

6. Retention

We retain personal data for as long as your account is active and as needed to provide the service. After account closure, we delete or anonymize personal data within a reasonable period, except where longer retention is required by law (e.g. tax records).

7. Your rights

Subject to applicable law, you have the right to access, rectify, erase, restrict, port, or object to processing of your personal data, and to withdraw consent. You may also lodge a complaint with your local data protection authority. To exercise your rights, contact us using the details below.

8. Security

We use appropriate technical and organisational measures including encryption in transit, access controls, row-level security in our database and least-privilege server-side access.

9. Cookies

We use strictly necessary cookies to keep you signed in and to operate the service. We may also use analytics cookies to understand usage. You can control non-essential cookies through your browser settings.

10. Contact

Questions or requests about this notice can be sent to Emmanuel Kuuku VIganie-Valentine via the in-app support channel.