Refund Policy

Last updated: 7/1/2026

30-day money-back guarantee

SurveyorAI Africa, operated by Emmanuel Kuuku VIganie-Valentine, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Our payments are processed by Paddle.com, which acts as the Merchant of Record for all our orders. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Submit a refund request through the Paddle portal, or contact our support team in-app and we will help you raise the request.

Processing

Approved refunds are issued back to the original payment method by Paddle. Processing times depend on your bank or card provider and are typically completed within 5–10 business days.

Subscriptions

You can cancel a subscription at any time from your billing settings or via paddle.net. Cancellation stops future renewals; the 30-day money-back guarantee above continues to apply to the most recent payment.

Contact

If you need help with a refund, contact support in-app and we will respond promptly.